Frequently Asked Questions
Q: Why is the firm conducting this recall?
A: The safes contain a biometric reader that allows unpaired fingerprints to open the safe until a fingerprint is programmed, allowing unauthorized persons, including children, to access hazardous contents, including firearms.
Q: How is the firm conducting this recall?
A: We are removing the recalled products from stores and asking consumers to disable and dispose of their current unit and we will provide an equivalent Fortress Biometric safe.
Q: How can I tell if my product is affected by the recall?
A: Above the barcode on the back of your safe, there will be a model number. If you need help finding this number, see the image at the bottom of the page. If your model number matches any of the ones listed below, your unit is part of the voluntary recall.
11B20 - Fortress Portable Safe with Biometric Lock
44B10 - Fortress Personal Safe with Pop up door and Biometric Lock
44B10L - Legend Range & Field Personal Safe with Pop up door and Biometric Lock
44B20 - Fortress Medium Personal Safe with Biometric Lock
55B20 - Fortress Quick Access Safe with Biometric Lock
55B30 - Fortress Large Quick Access Safe with Biometric Lock
55B30G - Gettysburg Large Quick Access Safe with Biometric Lock
4BGGBP - Cabelas 4 Gun Safe with Biometric Lock
55B30BP - Cabelas Quick Access Safe with Biometric Lock
11B20 - Fortress Portable Safe with Biometric Lock
44B10 - Fortress Personal Safe with Pop up door and Biometric Lock
44B10L - Legend Range & Field Personal Safe with Pop up door and Biometric Lock
44B20 - Fortress Medium Personal Safe with Biometric Lock
55B20 - Fortress Quick Access Safe with Biometric Lock
55B30 - Fortress Large Quick Access Safe with Biometric Lock
55B30G - Gettysburg Large Quick Access Safe with Biometric Lock
4BGGBP - Cabelas 4 Gun Safe with Biometric Lock
55B30BP - Cabelas Quick Access Safe with Biometric Lock
Q: How do I participate in the recall?
A: In order to participate in the recall you can either:
-Contact our Customer Service Department at 833-588-9181, Monday through Friday from 7 a.m. to 3:00 p.m. Pacific Time and request Recall Assistance
-Use the link below and fill out your contact information and our team will contact you:
https://www.fortresssafe.com/recall-replacement-form.html.
-Contact our Customer Service Department at 833-588-9181, Monday through Friday from 7 a.m. to 3:00 p.m. Pacific Time and request Recall Assistance
-Use the link below and fill out your contact information and our team will contact you:
https://www.fortresssafe.com/recall-replacement-form.html.
Q: What is the problem with my biometric Safe??
A: The safes contain a biometric reader that allows unpaired fingerprints to open the
safe until a fingerprint is programmed, allowing unauthorized persons, including children, to access hazardous contents, including firearms.
Q: My product appears to be okay. Can I continue to use it?
A: No. Stop using the product immediately and participate in the recall by disabling
the biometric reader. We will send you an equivalent Fortress safe. It is illegal to sell a recalled product.
Q: I no longer have the receipt for the product. Can I still return it?
A: You do not need a receipt. Provide us with the model # of your safe and we can
begin the process with you.
Q: Will I receive a refund for the product?
A: No, you will receive a Fortress brand equivalent biometric safe that has been programmed to eliminate the issue as described in the recall.
Q: How long will it take for me to receive my replacement safe?
A: We plan to begin ship out replacement safes the first week of December. We apologize for any inconvenience this might cause, and we assure you that we are working as quickly as possible to replace your product.
Q: Can I keep using my safe until then?
A: You should stop using the biometric reader immediately and follow the
procedures for disabling your biometric reader. If you need to, you can continue to use your safe with the backup keys provided with the unit.